Refund policy

Thank you for your recent purchase with us. We hope you are delighted with your new item! However, should you need to make a return, we want to make the process as smooth as possible for you. Here's everything you need to know about our return policy:

30-Day Return Window You have 30 days from the date of receiving your item to initiate a return. We believe this provides ample time to ensure your satisfaction with our products.

Return Eligibility To qualify for a return, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also necessary to complete your return.

Starting a Return To initiate a return, please reach out to us at info@uterraco.com with your order details. Once we confirm your return, we will provide you with the return address where you can send your item.

Return Shipping Upon acceptance of your return, we will send you a return shipping label along with instructions on how to send your package back to us. Please note, items returned without a prior request will not be accepted.

Contact Us For any questions regarding returns, feel free to contact us at info@uterraco.com. We're here to help!

Damages and Issues Upon receiving your order, please inspect it right away. If there's any issue with a defective, damaged item, or if you received the wrong item, contact us immediately so we can evaluate the situation and make it right.

Non-Returnable Items There are some exceptions to our return policy. Non-returnable items include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Please note, we do not accept returns on sale items or gift cards.

Exchanges For an exchange, please return the original item, and once the return is accepted, make a separate purchase for the new item.

Refunds Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If you have not received your refund after 15 business days of approval, please contact us at info@uterraco.com.

We value your business and are committed to ensuring your satisfaction with our products and services.

Warm regards,

The UTERRA&CO. Team