Frequently Asked Questions
About Uterra&Co
What is Uterra&Co’s mission?Uterra&Co is deeply rooted in culture, history and storytelling. Our mission is to create fashion-forward products that also serve practical purposes, while honoring global craftsmanship, culture, and heritage. Each product carries a story that connects you with the richness of peoples from around the world.
Where are Uterra&Co products made?
Our products are designed with global inspiration, often in collaboration with artisan textiles from around the globe. We are committed to ethical and eco-friendly practices.
How does Uterra&Co support artisans and communities?
As we build the Uterra&Co brand, will look to collaborate directly with local artisan, ensuring fair trade practices, providing meaningful employment, and reinvesting in local communities. Our commitment to sustainability is reflected in both the materials we use and the partnerships we cultivate.
Product Information
What types of products does Uterra&Co offer?We offer a range of products, including gaiters, headwraps, scarves, backpacks, and other accessories. Our designs are not only stylish but also serve utilitarian purposes, perfect for busy professional lives, travel, and everyday wear.
What makes the Uterra mud cloth neck gaiter special?
The Uterra mud cloth neck gaiter is a blend of tradition and modern utility. Made from authentic African mud cloth, it offers protection from dust, sun, and the elements while providing a unique and fashionable accessory. Each piece is handmade, meaning no two gaiters are exactly alike.
Are your products suitable for sensitive skin?
Yes! We prioritize using natural and hypoallergenic materials that are gentle on the skin. Each product is crafted to offer comfort, even for those with sensitive skin.
Sustainability and Ethics
How does Uterra&Co ensure sustainability?
Sustainability is at the core of our values. We work with vendors who are also dedicated to eco-friendly materials, support fair trade practices, and invest in minimizing waste during production. Our packaging is also designed to be environmentally friendly.
Orders and Shipping
How long does shipping take?We ship globally, and delivery times vary depending on your location. Typically, orders within the U.S. are delivered in 5–7 business days, while international orders may take 10–14 business days. You’ll receive tracking information once your order is shipped.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this to track the progress of your delivery.
Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times vary by country and will be calculated at checkout.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is in its original condition.
How do I initiate a return or exchange?
If you need to return or exchange an item, please contact our customer service team with your order number and details of the return. We’ll guide you through the process and provide you with a return label.
Do I have to pay for return shipping?
Return shipping costs are covered by Uterra&Co for customers in the U.S. For international returns, shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Care and Maintenance
How do I care for my Uterra&Co products?
Many Uterra&Co items can be cleaned using a soft towel and mild cleaner (we always recommend cold water with a mild detergent). Lay flat to dry. Do not bleach, tumble dry, or iron on high heat to preserve the material’s quality.
Are your products machine washable?
While some of our products can be machine washed on a delicate cycle, we recommend hand washing for best results.
Contact Us
How can I contact Uterra&Co’s customer service?
If you have any questions or need assistance, feel free to reach out to us by email at info@uterraco.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.